Return Policy
If you need to need to return an item that is not damaged/defective/incorrect (i.e. Buyer’s Remorse) that is no problem. You have 30-days from the date of delivery (14-days for James Martin products) to return an item that you do not wish to keep. Please save all of your packaging materials, including the pallet if your item was shipped on one. The item(s) must be in new, re-sellable condition (not installed/used/damaged) and packed up in their original foam/boxes.
If an order is canceled before it has been processed and shipped, payment will be refunded in full. Your order is deemed "shipped" when it has been picked up from our distribution center by the freight carrier. If your item has already shipped, any cancellation will be deemed a "return."
If an item arrives and is not as advertised or the incorrect item was sent in error, we will have the item replaced as soon as possible or returned to our warehouse at no cost to you.
Hand-made wood furniture and stone/quartz/ceramic/glass countertops will have some natural variations in color/texture/shading/veining etc. and +/- size tolerances as much as 1-inch so if your space has very specific measurement requirements, be sure to contact us first via any of the following options below and we can have the warehouse take exact measurements of the item(s) you are considering.
Design Element is only responsible (under the "Free Shipping" policy) for curbside delivery. Design Element will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer and billed to Design Element, all such fees shall then be re-billed to your credit card.
If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fees are the responsibility of the customer and shall be billed to your credit card. Any additional freight carrier's fees such as re-delivery, special notification, storage due to lack of response to appointment requests, returns due to lack of response and lift-gate services, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification in the required amount of time (7 days prior to delivery)
