RECEIVING YOUR ORDER

We use either UPS FedEx or common freight carrier for our deliveries. We offer only CURBSIDE DROPOFF unless specifically requested by the customer. Unless specifically requested, no truck lift-gate service is ordered for delivery. If you need another type of delivery please contact the freight carrier directly. Contact details will be emailed to you the day after shipping.

In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. The pallet may need to be separated to be unloaded. Please note that you may need to have at least one other person to help the driver with unloading. If you do require additional unloading help or lift-gate services from the carrier, you may contact the freight carrier directly to request such service, however any additional charges for custom unloading are to be your responsibility.

When receiving your order, you are responsible for the following:

1. Count all pieces of your freight. Ensure that all pieces are accounted for BEFORE you sign for them (for example, if you have signed for 5 pieces, but only received 4 pieces it will be assumed by Design Element and the freight carrier that you have actually received 5 pieces).

1. Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific. See Refusing a Freight Shipment for more details.

1. Check the contents (inside) of all boxes before the driver leaves to ensure that the contents do not have concealed damage. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual but could happen. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but no later than 5 business days after the delivery, to inspect for damage. If we need to replace a damaged item it is in your best interest to contact us immediately, so we don’t sell out of this item during the time you waited to report the issue. If the item is no longer available, customer service will assist you to make alternative arrangements, or arranging a refund.

Purchaser agrees to indemnify Design Element in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the purchaser.